Customer Reminder Checklist for Yard Sign Business Success

Day Before Setup Reminders Checklist:

Confirmation of Date and Time: Confirm the scheduled date and time for sign setup.
Location Details: Reiterate the exact address and specific location within the property where the sign will be placed.
Access Instructions: Provide any specific instructions for accessing the property, such as gate codes, doorbell instructions, or any potential obstacles to be aware of.
Sign Design and Message: Remind the customer of the chosen sign design and personalized message, ensuring accuracy.
Contact Information: Share your contact information and a backup contact in case of any issues or changes.
Payment Confirmation: Verify that payment has been received and processed, and provide a receipt if necessary.
Weather Considerations: If applicable, inform the customer about your policy regarding inclement weather and the potential for sign setup delays or rescheduling.
Customer Responsibilities: Remind the customer of their responsibilities, such as ensuring a clear and safe setup area and protecting the sign from any potential damage or theft.

Please make sure someone at the delivery location is aware that we will be on the property
Please don’t move the display
We will be back to pick up the display
Please do not tie Balloons to the signs
No rough play near the display some corners are sharp!
Do not mow / water grass
No silly string! It will ruin the signs
Z and Z Rental will be using photos of the setup for advertising.
Photography: Mention the possibility of taking photos of the setup for your portfolio or social media, with the customer’s permission. Encourage the customer to take lots of pictures with family
Contact Timing: Specify the approximate time when your team will arrive for setup and provide a contact number in case the customer needs to reach you on the setup day.
Customer Questions: Encourage the customer to reach out if they have any last-minute questions or concerns.
Emergency Contact: Share emergency contact information in case of unexpected issues.
Thank You: Express gratitude for their business and excitement about helping them celebrate their special occasion.

After Pickup Reminders Checklist:

Sending reminders to customers after the pickup of the sign is a thoughtful way to wrap up the rental experience and ensure a smooth return process. Here’s a checklist of reminders to consider:

Post-Pickup Reminders Checklist:

Thank You: Express gratitude for choosing your yard sign rental service and for celebrating their special occasion with your signs.
Payment Matters: If there are any outstanding payments or fees, provide instructions on how to settle them.
Feedback/Testimonial Request: Encourage the customer to share feedback about their rental experience, either through a survey or a direct message. Ask them to leave your business a review on Google Business Profile or your Facebook Page
Photos: Encourage the customer to tag your business on social media.
Future Rentals: Invite the customer to consider your service for future celebrations or events, offering any relevant promotions or discounts.
Referral Request: Ask if they know anyone who might be interested in your services and invite them to refer friends and family.